Return Policy

RETURNS AND REFUNDS

The consumer may return any new, unopened, and unused items sold by True Modern Electronics in original manufactured box within 30 days of purchasing the shipment for a refund of the cost of the item minus up to 20% Re-Stocking Fee (And minus the shipping if it is a premium order). The consumer should expect to receive their refund within 3-5 business days upon receipt of the returned package. After 30 days there will be up to 50% Re-Stocking fee and minus all shipping cost.

  • Damaged or Broken returned products are not refundable.
  • Returned products with different serial numbers or batch numbers are not refundable.
  • Up to 50% restocking fee applies to an order if returned Items are missing parts or packaging.
  • Up to 50% restocking fee applies to an order if returned Items have scratches or show signs of wear. 

 

DEFECTIVE ITEM REFUNDS

If an item purchased by the consumer is defective then it is the consumer's responsibility to notify True Modern Electronics within 30 days of receiving the shipment explaining the problem. If the consumer does not notify True Modern Electronics within 30 days of receiving the shipment of the defect, we can not guarantee any credit. The item must be returned to the seller in the same condition received. The refund will be processed within 3-5 days upon receipt of the returned package. we will exchange it or issue refund.

 

SHIPPING CHARGES

True Modern Electronics will bear the cost of all shipping charges incurred to the consumer as well as provide labels to the consumer in order to return a defective item. If an item is non-defective, the consumer is responsible for all shipping costs incurred.

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